Best service in a timely manner!
The satisfaction of our customers is at the heart of our concerns. This is why we provide our customers with experience, material means, logistics,
Its engineers and qualified technicians, all organized around a CRM, to ensure an exemplary after-sales service to our customers.
The services of our after sales service revolve around:
- Technical support and hotline
- Software maintenance
- Hardware maintenance
We offer our clients both curative and preventive maintenance.
Our maintenance offers are guided by the quality and the obligation of result, we use for this quality indicators of the quality as well as the tools of management
Of customer relations:
- CRM, Customer database, and traceability of interventions
- Quality of service
o Intervention delay
o SLA and KPI